Goya 99 FAQ — All your questions answered here

No. Only one account per person is allowed. Any attempt to open multiple accounts will result in all accounts being permanently closed and balances may be forfeited. Play fair with a single account.

On the login page, click "Forgot Password." An OTP will be sent to your registered mobile number. Use that code to set a new password. The entire process takes just 2 minutes. If you run into any issues, reach out via live chat.

KYC (Know Your Customer) verification is required before your first withdrawal. Submit clear photos of both sides of your national ID or passport. Verification is typically completed within 1–2 hours. You can still deposit and play without KYC — only withdrawals are restricted until it's done.

After logging in, go to Profile Settings to update your email, address, and other details. To change your name or date of birth after KYC verification, please contact support. Updating your mobile number also requires assistance from support.

The minimum deposit on goya 99 is just BDT 500. You can get started with even this small amount. There is no fixed upper limit on deposits, though larger amounts may be subject to limits depending on the payment method.

goya 99 accepts deposits via mobile banking, bank transfer, e-wallet, and bank card. Visit the payment page to see all available methods. Every method is secured for safe transactions.

Mobile banking deposits are usually credited within 1–5 minutes. Bank transfers may take up to 15–30 minutes. If more than 1 hour has passed, please contact support with proof of payment.

goya 99 does not charge any fees on deposits. However, your payment provider may apply their own transaction fees in accordance with their own policies — this is unrelated to goya 99.

The minimum withdrawal amount is generally BDT 500. Your KYC verification must be completed. You can check the latest limits on the withdrawal page. Limits may vary slightly depending on the payment method.

Mobile banking withdrawals typically arrive within 5–15 minutes. Bank transfers may take 1–4 hours. Processing may take a little longer during peak hours or late at night. If it has been more than 24 hours, please contact support.

If a withdrawal is rejected, you will receive a notification with the reason. Common reasons include incomplete KYC, unmet bonus wagering requirements, or mismatched account details. Resolve the issue and resubmit, or contact support.

Yes, a pending withdrawal can be cancelled before processing begins. On the withdrawal page Find the pending request in the list and cancel it. Once cancelled, the amount will be returned to your account balance.

After registering, your first deposit will automatically trigger a 100% welcome bonus added to your account. For example, deposit BDT 1,000 and receive an additional BDT 1,000 as a bonus. Wagering requirements must be met before the bonus can be used.

Wagering requirements mean you must place bets totalling a specified multiplier of the bonus amount before you can withdraw it. For example, a BDT 1,000 bonus with a 20x requirement means you need to wager a total of BDT 20,000. Once the requirement is met, the bonus converts to real funds.

Yes, winnings from free spins can be withdrawn, but they are subject to wagering requirements. You must meet those conditions first. Each bonus offer has its own terms — read them carefully before accepting.

Share your unique referral code with a friend. When they register using that code and make their first deposit, you will automatically receive a referral bonus. Find your referral code on your profile page.

goya 99 features over 5,000 games, including slots, Live Casino (roulette, blackjack, baccarat, poker), bingo, Sports Betting, and much more. Games from the world's top providers are all in one place. In the game lobby Go ahead and pick your favorite.

Yes. All games at goya 99 are independently tested and RNG (Random Number Generator) certified. This means every outcome is entirely random and cannot be manipulated by anyone. Your chances of winning are completely fair.

No, you can play directly from your browser — downloading is not required. However, for an even better experience, you can download the goya 99 app. Download Page Get the app here.

Yes, completely safe. goya 99 uses 256-bit SSL encryption, the same standard as banks. Your information is never shared with third parties. We comply fully with our privacy policy. To learn more, Privacy Policy Read it here.

Change your password immediately and notify support. Enable two-factor authentication (2FA). Never share your password with anyone — goya 99 staff will never ask for it.

Download Page Both Android and iOS versions are available. Download the APK directly and install it. You may need to enable "Unknown Sources" in your phone's settings before installation.

Yes, the app gives you everything the website does — games, deposits, withdrawals, bonuses, and more. The app also loads faster and sends you push notifications for new offers and bonuses.

goya 99 lets you bet on 30+ sports including football, cricket, badminton, tennis, and basketball. Live betting is also available — place your bets while the match is in progress. On the Sports page View all events.

The minimum bet for Sports Betting generally starts from BDT 50. The minimum amount may vary depending on the event and bet type. Visit the Sports page for full details on each event.