Goya 99 Terms and Conditions — Complete Guide to Using the Platform

These Terms & Conditions ("Terms & Conditions") goya 99 This constitutes a legal agreement between the platform and its users. By using goya 99 through the website, mobile app, or any other channel, you automatically agree to these terms and conditions.

Goya 99 is an internationally licensed online gaming and Sports Betting platform. We offer casino games, Sports Betting, live dealer games, and a range of other entertainment services — available only in jurisdictions where such activities are permitted by law.

To open an account on goya 99, the following conditions must be met:

• You must be 18 years of age or older.
• You must reside in a jurisdiction where online gaming is legal.
• Each individual may open only one account — duplicate accounts are strictly prohibited.
• Accurate and truthful information must be provided at the time of registration.
• It is your responsibility to keep your account password secure.

Providing false information during registration may result in account closure at any time and forfeiture of your balance. goya 99 reserves the right to accept or reject any account application.

Goya 99 strictly prohibits use by anyone under the age of 18. We enforce this policy through a KYC (Know Your Customer) verification process.

You may be asked to verify your identity in the following situations:

• Before your first withdrawal
• When processing large transactions
• For account security purposes, at any time

Uploading clear photos of the front and back of your national ID or passport is usually sufficient. Verification is typically completed within 1–2 hours.

Goya 99 supports deposits via mobile banking, bank transfer, e-wallets, and more. The following rules apply to all deposits:

• Minimum deposit: BDT 500.
• Only deposit from a payment account registered in your own name.
• Deposits made through third parties are strictly prohibited.
• Deposits are usually credited instantly. If there is a delay, please contact support.
• Goya 99 does not charge any deposit fees.

Goya 99 is committed to fast and secure withdrawals. The following rules must be followed for all withdrawal requests:

• Minimum withdrawal amount: BDT 500.
• Withdrawals will only be processed to the same payment method used for the original deposit.
• Your account must be verified before making your first withdrawal.
• Typical processing times: 5–15 minutes for mobile banking, 15–30 minutes for bank transfers.
• Winnings earned from a bonus cannot be withdrawn until the wagering requirements have been met.
• Withdrawals may be temporarily suspended in cases of suspicious activity.

Goya 99 does not charge any withdrawal fees. However, your bank or mobile banking provider may apply their own charges.

Goya 99 offers a variety of bonuses and promotions, each with its own specific terms. The general bonus policy is as follows:

• Wagering requirements: A specific wagering requirement (typically 10x to 30x) must be met before bonus funds can be withdrawn.
• Validity Period: Most bonuses are valid for 7 to 30 days.
• Game limits: Some bonuses may only be used on specific games.
• Maximum Bet: While a bonus is active, the maximum bet per round is generally BDT 500.
• Cashback: Cashback bonuses generally carry no wagering requirements.

Goya 99 reserves the right to modify, suspend, or cancel any bonus offer at any time. Any misuse of bonuses — such as claiming them through multiple accounts — will result in account closure.

All games on goya 99 are powered by RNG (Random Number Generator) technology, which is regularly audited by independent third parties. This ensures that every game outcome is completely random and cannot be manipulated in any way.

The following rules apply to all players when gaming on the platform:

• If your internet connection drops mid-game, the outcome will be determined based on the transaction log.
• If a technical error causes an uncertain game outcome, that round will be considered void and the wager will be refunded.
• In live dealer games, the dealer's decision is final, though clear errors may be subject to review.
• In Sports Betting, the official match result is final.

The following activities are strictly prohibited on the goya 99 platform:

• Multiple accounts: Opening multiple accounts under the same identity.
• Bots & Automation: Playing games using automated software or bots.
• Bonus Abuse: Claiming bonuses using false information.
• Money Laundering: Any transaction involving illegally obtained funds.
• Hacking & Cyber Attacks: Attempting to breach the platform's security.
• Selling or renting your account: Allowing others to use your account.
• Collusion: Collusion between two or more players to manipulate outcomes.

Violation of these rules will result in permanent account closure, forfeiture of all bonuses, and legal action where applicable.

Goya 99 may suspend or permanently close an account for the following reasons:

• Violation of these Terms & Conditions.
• If false identity or forged documents are used.
• If a suspicious or illegal transaction is detected.
• If KYC verification fails.

Players may close their own account at any time. Any pending withdrawals will be processed and verified balances will be returned before the account is closed.

Goya 99 believes gaming should be a source of entertainment — never a solution to financial problems. We provide the following tools to support responsible gaming:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Betting Limits: Set a maximum stake amount per bet.
• Cooling-off period: Take a break for anywhere from 24 hours up to 30 days.
• Self-Exclusion: Option to self-exclude from the platform for a set period of time.
• Reality Check: Reminders showing how long you've been playing after a set period of time.

If you are struggling with a gaming addiction, please seek professional help and contact our Responsible Gaming Visit the page.

Goya 99 takes the protection of your personal information very seriously. Learn how we collect, store, and use your data in our Privacy Policyis detailed there.

In summary, goya 99 uses your information to:

• For account management and security purposes.
• For processing payments.
• For compliance with legal and regulatory obligations.
• To improve your experience.

Your information is never sold to third parties. It may only be shared when required by law or with payment processors as necessary.

Goya 99 may update these Terms & Conditions at any time. Any changes will be announced on the website, and significant updates will also be communicated by email.

Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.

For dispute resolution: For any complaints, please reach out to our customer support team first. Most issues are resolved within 24–48 hours. Contact us via live chat or email.