Goya 99 Privacy Policy — How your information is kept secure

When You goya 99 use the site — whether you open an account, play games, or simply browse — some information reaches us. This Privacy Policy explains clearly and in plain language what that information is, how it is used, and what your rights are.

Goya 99 believes you have full ownership of your personal data. We only collect what is truly necessary — nothing more. And what we do collect is kept with the highest level of security.

Goya 99 collects three types of information:

1. Information you provide directly:

• Name, email address, and phone number
• Date of birth (for age verification)
• Address & country
• Identity verification documents (NID/passport)
• Payment method details (card or mobile banking account number)

2. Automatically collected information:

• IP Address & Device Type
• Browser Information & Operating System
• Time and location of page visits
• Game History & Transaction Records
• Cookies & Session Data

3. Information received from third parties:

• Transaction confirmation via payment processor
• Confirmation by Identity Verification Service Provider
• Fraud Prevention System Information

Goya 99 uses your information for the following purposes:

• Account Management: Ensuring secure registration, login, and account protection.
• Service Delivery: Running games, managing bets, and processing payments.
• Legal Obligations: Compliance with KYC, AML (Anti-Money Laundering), and other legal requirements.
• Security: Protection against fraud, cyberattacks, and account hacking.
• Customer Support: Helping resolve your issues.
• Experience Improvement: Understanding your preferences to make the platform easier to use.
• Contact: Sending important updates, transaction confirmations, and promotions (with your consent only).

Goya 99 never sells your data. However, in certain limited circumstances, necessary information may be shared with specific parties:

• Payment Processor: Information required to complete your transactions is shared with payment gateways. These operate under their own privacy policies.
• Identity Verification Service: Trusted third-party partners are used to verify your identity as part of the KYC process.
• Law Enforcement: Information may be disclosed to authorities under a court order or other legal obligation.
• Technology Partner: Server hosting and cybersecurity service providers are bound by strict NDA agreements.

Goya 99 uses various types of cookies on its website and app. Cookies are small data files stored in your browser that help the website recognize you.

• Essential Cookies: Maintaining login sessions and ensuring security. These cannot be disabled.
• Functional Cookies: Remembers your language preferences and settings. You can disable this at any time.
• Analytics Cookies: To understand how the platform is being used. Data is collected anonymously.

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may cause certain features to stop working.

Goya 99 applies industry-leading standards to keep your data secure:

• 256-Bit TLS/SSL Encryption: All data transmissions are encrypted.
• Data Encryption at Rest: Data stored on our servers is also encrypted.
• Two-Factor Authentication (2FA): An extra layer of protection for your account.
• Firewall & DDoS Protection: Protection against cyberattacks.
• Regular Security Audits: Regular third-party audits.
• Employee Training: Regular staff training on data protection.

As a goya 99 user, you have the following rights:

• Right to Access: The right to know what information we hold about you.
• Right to Rectification: The right to correct inaccurate information.
• Right to Erasure: The right to request deletion of your information under certain conditions.
• Right to Restrict Processing: The right to request restriction of how your data is used in certain circumstances.
• Right to Data Portability: The right to receive your data in a machine-readable format.
• Right to Object: The right to object to the use of your information for specific purposes.

To exercise any of these rights, contact our support team. We will respond within 30 days. In some cases, legal obligations may prevent the complete deletion of certain data.

Goya 99 strictly does not collect information from or provide services to anyone under the age of 18. Our platform is for adults only.

Age is verified at the time of registration. If a minor creates an account using false information and this is detected, the account will be immediately suspended and all associated data will be deleted.

When you play games on the goya 99 platform, you interact with content from various game providers. These providers have their own privacy policies.

When making a payment, you may be redirected to a third-party payment gateway portal. Once you enter that portal, its own privacy policy will apply.

Goya 99 is not responsible for the data practices of third-party services. We recommend reviewing their privacy policies before using them.

Goya 99 may update this Privacy Policy from time to time. When changes are made:

• A notice will be displayed at the top of the website.
• The "Last Updated" date at the top of the policy will be revised accordingly.
• You will be notified at your registered email address of any significant changes.

Continued use of the platform after any changes constitutes acceptance of the updated policy. If you do not agree with the new policy, please stop using the platform and submit a request to delete your account.

For any privacy-related questions, requests, or complaints, please get in touch with us:

• Live Chat: Click the chat button at the bottom right of the website (available 24/7).
• Email: [email protected] — you can typically expect a response within 24 hours.
• FAQ: Answers to common questions can be found in our FAQ Page available.